Shipping Policy

We offer free worldwide shipping on orders over $50.

For US Customers:

Orders are checked and packed within 3 business days.
You will receive an email with tracking information once your order ships.
Delivery typically occurs within 6-10 business days, depending on your destination.

For International Customers:

Orders are checked and packed within 3 business days.
Tracking details will be sent via email after shipment.
Delivery usually takes between 6 and 10 business days, depending on your country.

Shipping Rates & Estimated Delivery Times

Order Value Shipping Fee Estimated Delivery Time
Under $50 $5.99 6-10 business days
Over $50 Free 8-12business days

Customs, Duties, and Taxes:

We cover all applicable customs duties and fees to the USA, Germany, France, UK, Canada, Italy, Australia, Spain, Israel, Mexico, New Zealand, and Hong Kong.
For other countries, customs duties, taxes, and import fees are the responsibility of the customer.
These charges are paid directly to your local customs authorities.
The package will display the declared value of your order.
We are not responsible for packages not delivered due to refusal to pay customs fees.

Delivery & Address Accuracy:

Once a package is confirmed as delivered, we cannot issue a refund or replacement.
Please ensure your shipping address is accurate and secure.
Orders with incorrect or incomplete addresses cannot be refunded unless the shipment is returned to us.
Returned packages due to incorrect address may incur additional shipping charges for re-shipment.
If you discover your order information is wrong, contact us promptly at jiaju9595@outlook.com with your order number before the order ships.
In rare situations, you might need to collect your package from the local post office.
We cannot refund or replace packages refused by the recipient.
Since shipments originate from overseas, refused packages will not be returned to us.

Returns:

If you no longer need your purchased items, please contact our customer service team at 客服邮箱 to submit a return request.

Contact Information:

Trade name: HONG KONG PREMIUM MEDIA LIMITED

Phone number: 500223200

E-mail: jiaju9595@outlook.com
warehouse address: 中国深圳市龙岗区横岗228工业区内(临近信义玻璃厂)